THE CLIENT
Diginet has been a top internet service provider (ISP) in North Macedonia since 2007. The company aims to deliver high-quality internet connectivity to residential and business customers countrywide. Diginet boasts a robust, state-of-the-art network infrastructure and various other services tailored to suit different customer needs.
THE CHALLENGES
Although the business was holding its ground, Diginet faced difficulties due to the limitations of its existing website, which failed to meet the expectations of modern online users. The lackluster functionality hindered the client’s ability to showcase their expertise and engage with customers online. As the world was quickly becoming digitalized, the company needed to revamp the user experience and provide assistance in areas where its competitors didn’t.
THE SOLUTIONS
Our team began working with Diginet to understand its identity, values, and unique selling propositions. We developed a visually appealing design to align with the client’s established color scheme and brand guidelines while incorporating modern web trends like dynamic content.
We also integrated numerous advanced features and functionalities into the site, including (but not limited to) online forms for easy inquiry submissions, online payment options for seamless transactions, online orders and setup requirements, etc.
Throughout the development process, our team sought feedback, incorporated necessary revisions, and conducted thorough testing for optimal performance and compatibility across various browsers and devices. Diginet was involved at every stage of the process and served as an invaluable source of insight.
THE RESULTS
As this was a one-time collaboration, we delivered the website to the client upon completing it. After perusing it for a while, the client was satisfied with the information presented on the site and remarked on its intuitive, user-friendly interface.
Thanks to the detailed brief and the fantastic collaboration with Diginet, the company began promoting its services to its audience by helping them expedite bill payments, resolve connection issues, and find answers to spontaneous problems. The client is now much easier to reach and has successfully positioned itself as a leading customer-focused ISP in North Macedonia.
